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  • 1800 SW Teton Avenue
  • Tualatin, OR 97062
  • Phone: 503-682-1966
  • Toll Free: 800-325-2891
  • Fax: 503-682-7168

IT Help Desk Technician


Kai USA Ltd., manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, Oregon has an immediate opening for an IT Help Desk Technician.


In a fast-paced manufacturing office environment, the IT Help Desk Technician will help keep our Information Technology systems performing for the various office teams.

Essential duties include:

  • Handling Tier 1 Help Desk escalations that come in via tickets or phone
  • Following up on outstanding requests and ensuring timely resolution
  • Creating accounts and configuring hardware as part of company's on-boarding process
  • Supporting audio and video equipment in conference rooms
  • Managing and monitoring internal assets to ensure accurate inventory records
  • Performing other duties that may be added and/or assigned as needed
  • Performing all other job duties as assigned

Key Requirements / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualifed candidate will:

  • Preferably have a CompTia A+ certificate or at least one Microsoft MCP certificate
  • Have experience with Windows desktop, Mac OS, and Office 365
  • Have experience with Active Directory maintenance and Exchange
  • Have knowledge of Mac and PC hardware, printers, scanners, computer peripherals,  and Mobile devices (iOS, Android)
  • Have experience with Client PC connectivity: Ethernet, TCP/IP and VPN
  • Have file server knowledge
  • Have experience with desktop security products
  • Have 2 years+ experience working in a Windows/Mac environment

The successful candidate will also:

  • Have excellent written and verbal communication skills, including presentation skills at all levels
  • Be a high energy, motivated individual who thrives in a fast-paced manufacturing environment
  • Have strong customer service and troubleshooting skills

  • Have basic mathematical facility
  • Have the ability to apply common sense reasoning to carry out written or oral instructions and to deal with problems involving a few concrete variables in standardized situations

Hours: Monday-Friday; 8-hour day with flexible start time between 6:00 and 8:30 am

This position will be on-site in our Tualatin offices with limited or no remote work expected.

Wage: $24.00 - $26.00 per hour

To apply for this position, please email your resume to

Please note: We do not accept applications or employment queries by phone.