IT Help Desk Technician

Opportunity

Kai USA Ltd., manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, Oregon has an immediate opening for an IT Help Desk Technician.

Responsibilities

In a fast-paced manufacturing office environment, the IT Help Desk Technician will help keep our Information Technology systems performing for the various office teams.

Essential duties include:

• Handling Tier 1 Help Desk escalations that come in via tickets or phone
• Following up on outstanding requests and ensuring timely resolution
• Creating accounts and configuring hardware as part of company's on-boarding process
• Supporting audio and video equipment in conference rooms
• Managing and monitoring internal assets to ensure accurate inventory records
• Performing other duties that may be added and/or assigned as needed
• Performing all other job duties as assigned

Key Requirements / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualifed candidate will:

• Preferably have a CompTia A+ certificate or at least one Microsoft MCP certificate
• Have experience with Windows desktop, Mac OS, and Office 365
• Have experience with Active Directory maintenance and Exchange
• Have knowledge of Mac and PC hardware, printers, scanners, computer peripherals,  and Mobile devices (iOS, Android)
• Have experience with Client PC connectivity: Ethernet, TCP/IP and VPN
• Have file server knowledge
• Have experience with desktop security products
• Have 2 years+ experience working in a Windows/Mac environment

The successful candidate will also:

• Have excellent written and verbal communication skills, including presentation skills at all levels
• Be a high energy, motivated individual who thrives in a fast-paced manufacturing environment

• Have strong customer service and troubleshooting skills

• Have basic mathematical facility
• Have the ability to apply common sense reasoning to carry out written or oral instructions and to deal with problems involving a few concrete variables in standardized situations

Hours: Monday-Friday; 8-hour day with flexible start time between 6:00 and 8:30 am

This position will be on-site in our Tualatin offices with limited or no remote work expected.

Wage: $24.00 - $26.00 per hour

To apply for this position, please email your resume to jobs@kai-usa.com

Please note: We do not accept applications or employment queries by phone.