IT Help Desk Technician

Opportunity

Kai USA Ltd., manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, Oregon has an immediate opening for an IT Help Desk Technician.

Responsibilities

In a fast-paced manufacturing office environment, the IT Help Desk Technician will help keep our Information Technology systems performing for the various office teams.

Essential duties include:

• Handling Tier 1 Help Desk escalations that come in via tickets or phone.
• Following up on outstanding requests and ensuring timely resolution.
• Creating accounts and configuring hardware as part of company's on-boarding process.
• Supporting audio and video equipment in conference rooms.
• Managing and monitoring internal assets to ensure accurate inventory records.
• Performing other duties that may be added and/or assigned as needed.
• Performing all other job duties as assigned.

Key Requirements / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualifed candidate will have:

• 2+ years experience working in a Windows/Mac environment.

• Experience with Windows OS, Mac OS, and Microsoft Office 365 applications.

• Experience with Microsoft Active Directory and Microsoft Exchange.

• Knowledge of Mac and PC hardware, printers, scanners, computer peripherals, mobile devices (both iOS & Android).

• Experience with client PC connectivity: ethernet, TCP/IP and VPN.

• Knowledge of file servers.

• Experience with desktop security products.

• A CompTia A+ certificate or at least one Microsoft MCP certificate is preferred.

The qualifed candidate will also:

• Have excellent written and verbal communication skills, including presentation skills at all levels.
• Be a high energy, motivated individual who thrives in a fast-paced manufacturing environment.

• Have strong customer service and troubleshooting skills.

• Have basic mathematical facility.
• Have the ability to apply common sense reasoning to carry out written or oral instructions and to deal with problems involving a few concrete variables in standardized situations.

Hours: Monday-Friday; 8-hour day with flexible start time between 6:00 and 8:30 am

This position will be on-site in our Tualatin offices with limited or no remote work expected.

Wage: $16 - $18.50 per hour

To apply for this position, please email your resume to jobs@kai-usa.com

Please note: We do not accept applications or employment queries by phone.