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Automatic Knife Release Form
You must read and fill out this form before Kai USA, Ltd. can sell to you, or ship to you, any Automatic or Butterfly Knives. By electronically signing this online form, you confirm that you are in compliance with the federal statutes shown below as well as any applicable state and local regulation.
By placing an order or receiving a product service (such as warranty repair service) from us, you agree that you meet any or all of the following criteria:
APPLICABLE FEDERAL STATUTES
18 U.S.C. § 1716 (G) (2) (1-4) provides, in summary:
Switchblade (automatic) knives can be shipped to civilian and armed forces supply or procurement officers and employees of the federal government ordering or procuring or purchasing such knives in connection with activities of the Federal government; to supply or procurement officers in the National Guard, the Air National Guard or militia of the state or territory of the District of Columbia ordering, procuring or purchasing such knives in connections with the activities of such organizations; to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any state or territory of any county, city or other political subdivision of a state or territory ordering, procuring or purchasing such knives in connection with the activities of such government.
15 U.S.C. § 1244 provides, in summary:
Knives can be shipped by common carrier; that sale, transportation or distribution, possession or introduction into interstate commerce of switchblade knives is authorized if it is pursuant to a contract with the armed forces; or, any member or employee thereof acting in the performance of his or her duty may possess switchblade knives and may have them shipped to him and sold to him or her. The possession and transportation upon his or her person of a switchblade knife or a blade 3 inches or less is authorized to any handicapped individual who has the use of only one arm.
STATE LAW PROVISIONS
It would be impossible to provide an exhaustive review of the laws that may apply in the various fifty states and in the various counties, parishes, municipalities, and other political subdivisions within each state. By signing this form below, you will be certifying that in addition to complying with federal law, you have determined which, if any, state or local laws apply to you, and that you are acting in compliance with those laws.
No Post Office Box addresses can be used on this form. Item(s) must be sent in going UPS or Fed Ex. No USPS shipments will be accepted. If the address that you have filled out on this form is no longer a valid address, you must contact us and fill out a new form.
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- 1800 SW Teton Avenue
- Tualatin, OR 97062
- Phone: 503-682-1966
- Toll Free: 800-325-2891
- Fax: 503-682-7168
- kaiusa.com
Warranty Swing Shift Supervisor
Kai USA Ltd., manufacturer of Kershaw Knives and Zero Tolerance Knives in Tualatin, has an immediate opening for a Warranty Swing Shift Supervisor.
Responsibilities
Primary Functions:
The Warranty Swing Shift Supervisor is responsible for leading the customer service and repair teams on swing shift in the company's warranty claims and repair processes, and following the company's warranty policy and manufacturing standards. The Warranty Swing Shift Supervisor maintains the workflow systems of open warranty claims and inquiries while supervising staff in the Warranty Services Department.
Specific tasks include:
- Responding to warranty claims from customers via mail and email
- Diagnosing and inspecting failed parts to verify defect and identify the root of the problem
- Verifying that the parts and labor requests are appropriate for the repair
- Ensuring warranty processing and follow-through of claims from initial entry to final resolution
- Ensuring that daily shipments are recorded and processed
- Performing claim analysis to make sure system specifications are aligned with warranty policies and customer expectations
- Monitoring claims entered into the Dynamics AX warranty system
- Resolving specific client challenges that arise so that both department workflow and client relationships are maintained
- Assisting in training customers and internal team members in the warranty process
- Generating and/or evaluating reports pertaining to the Warranty Department on an as-needed basis
- Coaching warranty service representatives on best-approach communications to achieve customer satisfaction while adhering to the warranty policy
- Working with and training repair technicians on the highest quality-control standards
- Performing biannual employee reviews
- Assisting with hiring and with employee disciplinary actions
- Maintaining the work area and equipment in a clean and orderly condition and following prescribed safety regulations
- Performing all other job duties as assigned
Key Requirements / Qualifications
The qualifed candidate must:
- Have a Bachelor's Degree from a 4-year college or university
- Have 2-5 years of related experience and/or training
- Or have an equivalent combination of education and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual will also need basic mathematical skills, the ability to read/write/communicate effectively in English, as well as strong reasoning capabilities that will enable them to problem-solve on the fly.
Successful applicants will:
- Have 1- 2 years of relevant experience in warranty and/or a supervisory role
- Be able to work independently
- Be detail-oriented
- Be able to work with small parts and use handheld tools
- Be mechanically inclined
- Understand the cause and effect of materials and their appropriate uses
- Be able to quickly diagnose problems and provide resolution-direction action steps
- Have previous experience supervising and training staff
- Have proficiency in Microsoft Outlook, Word, and Excel
- Have excellent written and verbal communication skills
- Be a calming motivator who seeks win-win results
Hours: Swing shift: 4:30 pm to 3:00 am, Monday-Thursday
Wages: $18-20.50/hour, plus $1.50 shift differential
To apply for this position, please email your resume to jobs@kai-usa.com
Please note: We do not accept applications or employment queries by phone.